Last Updated: July 29, 2026

Thank you for shopping with Jewel Nest. We take great pride in the quality and craftsmanship of our jewelry. Every item is carefully inspected before shipment to ensure it arrives in excellent condition.

Please read our Return & Refund Policy carefully before making a purchase.

At Jewel Nest, we accept returns only for products that arrive damaged.

We do not accept returns or exchanges for reasons including, but not limited to:

· Change of mind

· Incorrect size selected by the customer

· Personal preference

· Accidental damage after delivery

· Normal wear and tear

· Gift returns

· Sale or clearance items (unless received damaged)

If your jewelry arrives damaged, you must notify Jewel Nest within 7 calendar days of receiving your order.

Requests submitted after the 7-day return period will not be eligible for return, refund, or replacement.

To protect both our customers and our business, a complete, uninterrupted video of the package being opened is required for every return request.

The video must:

· Begin before the shipping package is opened.

· Clearly show the sealed shipping package.

· Show the shipping label.

· Record the entire unboxing process without pauses, edits, or cuts.

· Clearly display the damaged jewelry upon opening.

· Show all packaging materials and contents included in the shipment.

Photos alone are not sufficient to process a damage claim.

Failure to provide a qualifying unboxing video may result in your return request being denied.

Before sending any item back, you must receive approval from Jewel Nest.

To request a return, please email our customer support with:

· Your order number

· Full name

· Email address used for the order

· Description of the damage

· The required unboxing video

· Clear photographs of the damaged item (if available)

Our team will review your request and respond as quickly as possible.

Do not return any item without receiving written authorization from Jewel Nest.

Unauthorized returns may be refused or returned to the sender.

If your return request is approved, we will provide instructions for returning the item.

The jewelry must be returned:

· In its original packaging whenever possible

· With all accessories, certificates, gift boxes, and tags included

· In the same condition in which it was received, except for the reported damage

Customers are responsible for securely packaging the item to prevent additional damage during return shipping.

Once the returned item is received, Jewel Nest will inspect it to verify:

· The reported damage

· The condition of the returned item

· Compliance with this Return & Refund Policy

· Consistency with the submitted unboxing video and supporting documentation

Jewel Nest reserves the right to deny any return that does not meet the requirements outlined in this policy.

If your return is approved after inspection, Jewel Nest may, at its sole discretion:

· Issue a full refund to your original payment method, or

· Provide a replacement item of the same product, subject to availability.

If a replacement is unavailable, a full refund will be issued.

Approved refunds are typically processed within 5–10 business days after the returned item has passed inspection. Processing times may vary depending on your financial institution.

The following items are not eligible for return unless they arrive damaged and meet all requirements of this policy:

· Earrings (where prohibited by law for hygiene reasons)

· Customized or personalized jewelry

· Engraved products

· Gift cards

· Digital products

· Clearance or final sale items (unless received damaged)

Customers are responsible for ensuring approved returns are packaged securely. Jewel Nest is not responsible for additional damage caused by improper packaging during return transit.

We recommend using a trackable shipping service and retaining proof of shipment.

To protect our customers and our business, Jewel Nest reserves the right to refuse any return request that appears to involve:

· Fraudulent claims

· Altered or edited videos

· Missing or incomplete unboxing videos

· Returned items different from those originally shipped

· Abuse of our return policy

We may request additional information before making a final decision.

If you believe you have received a damaged item, please contact us within 7 days of delivery.

Jewel Nest Email: shopjewelnest@gmail.com

By placing an order through the Jewel Nest website, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.

Failure to comply with the requirements outlined in this policy, including the mandatory unboxing video and prior return approval, may result in the denial of your return, refund, or replacement request.